Why availing of BPO services out of the Philippines makes good business sense

Many business owners agree – acquiring quality, efficient business process outsourcing services for a reasonable cost is a priority. In the wake of the COVID-19 pandemic, with services becoming harder to come by and remote work becoming more prevalent even for in-house employees, it can seem difficult to justify the cost of recruitment, hiring, and high turnover rates for entry-level work. And while small companies are often shackled by these barriers in procuring baseline business process services, they miss out on time and money that could be better spent working on building a brand, product development, and customer engagement.

This is why many companies have chosen to outsource to the Philippines. By building a long-term partnership with a BPO provider, a company is estimated to save about 50% of the costs just due to hourly wage differences. Factoring in the cost overhead and turnover, then outsourcing is the better option.

Outsourcing services in the Philippines are nothing new. BPOs in the Philippines make up about 7% of the country’s annual GDP and is poised to keep growing exponentially in the coming years. BPO services in the Philippines range anywhere from entry-level, repetitive work such as data entry to services that require technical degrees such as coding. With such a wide variety of services offered, BPO companies in the Philippines are focused on recruiting high-achieving students in local universities. Many companies have invested in job training, better equipment and software, increased facility space, and, perhaps most important, specialized certification programs for students looking to enter the industry.

Due to the industry’s continued growth and plenty of opportunities to enter managerial procedures in call centers in the Philippines, many students are eager to join the workforce. BPO in the Philippines also benefits from the country’s close cultural ties with the United States. Many students are fluent in English and are able to speak conversationally and professionally with little to no accent. What’s more, they understand the cultural nuances that come with working with customers and clients in the western world. With these strengths, it’s easy to see why the Philippines is a world leader in voice-based BPO services, such as customer service and IT help.

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But there’s a new player for call centers in the Philippines, and it’s one that might seem surprising – artificial intelligence. When innovative new software meant to handle data entry and chatbots designed to handle customer issues were first announced, experts wondered whether this would be the end of the BPO industry globally. However, BPOs in the Philippines thought ahead. Rather than working against these new technologies, BPO companies have integrated this software into their services, allowing foreign businesses to reap the rewards of AI innovation without training employees and buying the software themselves.

For businesses hoping to gain quality services in data entry and mining, accounting, customer service, IT help, and more, for a fraction of the cost of hosting these services in-house, there has never been a better time to look at outsourcing to the Philippines.

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